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By Groan (anonymous) | Posted October 07, 2014 at 16:40:47
Isn't changing a phone number akin to reorienting a stadium... a superficial change that doesn't change anything at all. It's training, transparency and attitude that needs to be changed, not the digits we dial to get information. The poor folks answering the phone are probably reliant on the same POS website as the rest of us to try to answer questions.
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