By Sean Burak
Published October 22, 2012
For years I have been disappointed in the Jackson Square LCBO. The dismal selection kept me out of that location for a long time.
On occasion I would drop in, and after being disappointed int he selection, would make a special request. This was generally met with responses ranging from "The type of customers we have won't buy that" to "We only carry sh*t and we'll always carry sh*t".
Yes, the frustrations of the employees have mounted to the point that they don't consider swearing to be inappropriate.
After several complaints, the LCBO has finally replied and I will be meeting with the regional manager at the Jackson LCBO. During this meeting I plan to bring up the following points:
The limited selection at that store forces people to drive to different locations. The very people who live downtown and prefer not to drive are given so few options that many end up having to make special trips to Dundurn or Centre Mall.
By catering to purchasers of single tall cans and low price point products, the store attracts those interested in such products in a higher ration than the average store. This is a self-fulfilling prophecy.
The size of the store, tight layout and lack of natural light is inappropriate for the centre of a city of half a million people. There is no lack of available space in downtown Hamilton for the LCBO to create a full sized store.
By not opening a door and windows onto the street, the LCBO turns a blind eye to the loitering which they cause through their sales. At most LCBO stores, the outside of the store is monitored and loitering is not tolerated. At Jackson, they have turned a blind eye.
The hours of the store are insufficient and most agency stores in the furthest reaches of Northern Ontario offer better hours. Again, this is not appropriate for a city of our size.
I have posted a very quick informal survey on my website. I hope you can take a minute to fill it out. The results will be presented to the manager at our meeting. Together we can convince the LCBO that downtown Hamilton deserves better.
You can take the survey here: http://www.bikehounds.ca/lcbo-survey/